I want to let you know that Dale provided great service last Wednesday morning. He was able to complete a repair that was not scheduled along with the overdue maintenance call he was fulfilling. He made me aware of his interest in me reporting his good work to you. Many service companies ask for feedback and I, like many others say yeah sure, who has time for that?
…Dale was genuine in his request and tied the value of quality work into his future earning potential. From the initial call to completion, all contact was helpful and professional. I appreciate that and am taking the time to offer my kudos to you, as a leader, as well as your team.